Frequently Asked Questions

We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:

• all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
  
• shipping will take around 3-10 business days depending on your location.
  

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track Your Order or on www.aftership.com/track

You can return a product for any reason within 14-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label

By simply sending us an e-mail on support@velmaristyle.com or through the contact form.

Our support team will then guide you through the return process.

Please do not send any returns without contacting us first, since we need to create an internal ticket in order to refund the order.

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.

All our clothes are based on standard sizing and most of the products come with a tailor made size chart. We strongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.

Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too thight. We recommend going up 0.5 size if you normally have half sizes for a better fit.

To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoes.

We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.

Yes, we currently have 2 official social media channels.

Instagram: @velmari_style
TikTok: @velmari_style